Join our Anniversary Special Deal and get 15% off your first purchase when you use the code REFRESH15 now!!!
Track Your Order Once your order is placed, you’ll receive a confirmation email with all the details. To track its progress, follow these steps:
If tracking doesn’t display updates or appears blank: Don’t worry! There might be a slight delay in our system’s tracking updates, especially during high-traffic times. Please rest assured that tracking will refresh shortly, and your order is still on its way.
Important: The estimated delivery date is an approximation, so your order may arrive a bit earlier, exactly on the date, or, occasionally, a little later. If it’s delayed, please wait until the end of this date range before reaching out.
Just a Quick Note: We aim to fulfill every order within the promised timeframe. However, unforeseen delays may occasionally arise. For further details, please refer to our [Terms & Conditions].
At Adam’s Selection, we offer multiple delivery options to ensure flexibility and convenience for our customers. We’ve partnered with reliable delivery services to bring your orders to you efficiently and securely.
Delivery Options Available
Delivery to the Channel Islands For our customers in the Channel Islands, we offer Standard Delivery to Jersey, Guernsey, and the Isle of Wight. Additionally:
VAT Note for Channel Island Deliveries: The Channel Islands are not part of the UK for VAT purposes, so these orders are zero-rated as exports. However, the total you pay remains the same, as our pricing reflects market factors and costs across all regions.
All delivery options come with full tracking. Once your parcel has left our warehouse, we’ll send you an email with a tracking link to monitor your parcel’s journey.
Multiple Orders and Combined Shipping If you’ve placed multiple orders within a few days of each other and selected the same delivery address, we may combine them into one parcel for convenience. Here’s what to expect:
Pro Tip: If the status says “It’s Ordered,” that means our team is processing your order and preparing it for shipment. During busy times, this status may display for a bit longer but will not impact your estimated delivery date.
On your order’s delivery day, you’ll receive updates to keep you informed of your parcel’s progress. Here’s how it works:
Special Instructions
Alternative Delivery Options Depending on your delivery method, you may have additional in-transit options, such as:
Access these options using the tracking link provided by the delivery partner on their website or app.
Here are some key details to remember for a smooth delivery experience:
Note: Please refer to our [Terms & Conditions] for more information on delivery commitments.
Our UK Standard Delivery offers an affordable, dependable way to receive your items. For just £4.50, you’ll enjoy fast and secure delivery, and orders over £40 qualify for FREE delivery!
Delivery Essentials
Extended Delivery Times Some UK postcodes, such as BT, GY, and HS, may experience longer delivery times (up to 5 working days). Your estimated delivery date will adjust at checkout based on your postcode.
For certain areas, including E1-E3, EC1-4, SE1, SE11, and SW1, delivery may arrive via electric vehicles as part of our sustainability efforts.
Our Next-Day Delivery is perfect when you need your items urgently! For only £5.95, you can have your order delivered the next day, subject to cutoff times.
How it Works
Next-Day Delivery Exclusions
Delivering to Workplaces Yes! We can deliver to either your home or workplace, as long as someone is available to receive the parcel. To help your delivery driver, we recommend including the company name in the address details.
Delivering to BFPO Addresses We are pleased to offer delivery to British Forces Post Office (BFPO) addresses. Just ensure the delivery postcode matches BF standards, such as:
For BFPO orders, tracking will only update as far as your local BFPO office. After that, please contact the BFPO for updates on delivery to your specific location.
If your order hasn’t reached you, it may have been returned to us due to one of the following reasons:
Once we receive the returned parcel, please allow up to 10 business days for processing. We’ll notify you via email about the status of your refund. If you still want these items and they’re in stock, we recommend placing a new order to an accessible address.
For additional details or assistance, contact our Customer Care team.
At Adam’s Selection, we want you to love your purchase! However, if something doesn’t feel right, we offer a 60-day return policy to give you peace of mind. This means you have up to 60 days from your delivery date to return eligible items for a full refund.
Extended Holiday Return Period:
For purchases made between November 20, 2024, and December 20, 2024, our holiday spirit allows returns until January 20, 2025.
Important Notes on Returns:
We’ve made returns simple! Here’s how to get started:
Return Options: Choose from convenient return points with Royal Mail, Evri, or your preferred carrier. Retain proof of postage for your records.
We process refunds quickly:
Please note: During peak periods, refunds may take slightly longer. We’ll keep you updated via email throughout the process.
Yes, we require that all returned items meet these standards:
We reserve the right to reject returns that do not meet these criteria.
If there’s a problem with your order:
At this time, we only process returns for refunds. If you’d like a different size or color, please place a new order and return the original item for a refund.
For returns within the United Kingdom, we cover the cost of shipping via Royal Mail or Evri. If you choose a different carrier, you’ll be responsible for the return shipping fees.
International Returns: Customers outside the UK are responsible for return shipping fees and can select their preferred carrier.
Once you drop off your parcel:
If you haven’t received a refund after the estimated processing time:
Note: Refunds for certain payment methods, like credit or debit cards, may take additional time based on your financial institution.
If you accidentally sent us the wrong item:
Need More Help?
For any additional questions, you’re welcome to contact our support team through your account or email us directly. We’re here to make the process as smooth as possible!
Adam’s Selection Refund Policy
Holiday Returns Policy
For orders placed between November 20, 2024, and December 20, 2024, we’ve extended our return period. Items purchased during this timeframe can be returned until January 20, 2025. After December 20, orders are subject to our standard 60-day return policy.
Overview of Refund Process
Refund Adjustments for Promo Codes
When returning items from orders that used a promo code, please note that refunds may be adjusted based on the conditions of the promo code. If returning an item lowers your total below the minimum spend required, the promo code may be voided.
For example:
Note: Percentage-based promo codes may vary by item, so refunds will reflect individual discounts. For example, a “10% off all items” promo code will adjust each item individually based on the return.
Refund Discrepancies & Adjustments
Common Refund Issues
Example Scenarios for Incorrect Refunds
Refund Process Diagram
Below is a visual representation of our refund process for easy reference:
Questions? We’re Here to Help!
If you need assistance at any point or believe there’s an issue with your refund, please reach out to our support team. Include any relevant details like your order number, payment method, and proof of postage so we can resolve your concern promptly.
Quick Orders, Quick Prep!
At Adam’s Selection, we begin processing your order immediately to ensure the fastest possible delivery, which means we can’t make any adjustments once you’ve hit ‘Confirm Order.’ This includes:
If you’ve realized there’s an error, you might still have options to adjust the delivery arrangements after the parcel leaves our facility, depending on our delivery partner’s policies.
Redirecting Your Parcel After Placing an Order
While we can’t modify the delivery address directly, some of our UK delivery partners offer alternative delivery solutions. Options may include:
To explore and arrange these options, use the tracking link in your delivery confirmation email or check in My Orders under your Adam’s Selection account.
Order Flexibility Within Certain Timeframes
If you need to cancel your order, we offer a small window where you can cancel depending on your chosen delivery method:
Note: After these timeframes, the order can’t be cancelled as it’s already in the preparation stage. But don’t worry! Once it arrives, you still have the option to return any unwanted items within our standard return policy.
Steps to Cancel Your Order
If this option isn’t available, it means the cancellation window has closed. In that case, you can still return your items for a full refund within 14 days after receiving your order. For detailed return instructions, see our Returns Guide.
Cancelling a Gift Voucher
For gift vouchers, we offer a 30-minute cancellation window after purchase. Simply follow the cancellation steps above.
My Item is Faulty – Let’s Make It Right!
At Adam’s Selection, we take quality seriously. If you’ve received an item with a fault, please return it promptly so we can address the issue for you. Follow these steps:
If you’re unable to create a return or if the item is in an unreturnable condition, contact our Customer Care team here and share a clear photo of the item to help us resolve the issue quickly.
Just a Friendly Reminder: Items showing natural wear and tear, or signs of heavy use, may not qualify as faulty. All returns are subject to inspection, and items not deemed faulty may not be eligible for a refund.
I Received the Wrong Item – Here’s What to Do
If an incorrect item was sent, we apologize for the mix-up. Please return it as soon as possible and select Incorrect Item Received as the return reason. You can initiate this through My Orders in your account.
We’re sorry if an item wasn’t included in your delivery! Here are a few potential reasons for missing items:
If you’ve received all parcels but an item is missing, contact our Customer Care team here within 30 days of receiving your order.
One More Thing: We strive to meet all delivery timelines, but unexpected delays can occur, especially during busy periods. Please refer to our Terms & Conditions for more information.
To recycle your product, start by visiting our website and navigating to the Recycle section, or access your account page directly. Look for the Recycle button and click on it. You will be prompted to fill out a form with your personal details, including your name, email address, and physical address, along with specific information about the product you wish to recycle. Once you submit the form, we will send you a prepaid shipping label and eco-friendly packaging materials designed for recycling.
After receiving our prepaid shipping label and sustainable packaging, carefully place your product inside the provided packaging. Ensure the product is securely sealed to prevent any damage during transit. Attach the prepaid shipping label to the outside of the package. Hand over the package to the designated courier service. You can monitor the recycling process by logging into your account and clicking on the “Product Recycled” section to track the status of your item.
Once we receive your product, it will be forwarded to our trusted recycling partners. These partners specialize in breaking down and repurposing materials to create new products. As a token of our appreciation for your participation in our sustainability efforts, we will send you a 20% discount code for your next purchase. This discount code will be valid for one year from the date of issue.
Absolutely! To thank you for supporting our sustainability mission, you will receive a 20% discount code for your next order. This code is valid for one year and can be shared with friends or family members, allowing them to benefit from the discount as well.
After we have confirmed that your product has been successfully recycled, we will send your discount code via email. You can expect to receive this email within 2 business days of the confirmation.
Currently, our recycling program is available for all products from Adam’s Selection. This includes items such as your Refresh Water Bottle and its accessories. The recycling process is the same for any item you wish to recycle from our product line.
If you have any further questions about our Returns or Recycling processes, please do not hesitate to contact us at [Customer Service Email] or visit our Contact Us page.
The Refresh Air Water Bottle is not just about hydration—it’s a holistic experience designed to elevate your well-being. Made from eco-friendly, BPA-free Tritan plastic, it’s durable, lightweight, and designed for long-term use. The unique feature of this bottle is the addition of fragrance pods—Apple, Grapes, and Cola—that infuse a delightful aroma as you sip your water, enhancing your hydration experience. The bottle is also leak-proof, reusable, and comes with an easy-to-carry sleeve handle, making it perfect for on-the-go use.
Each Refresh Air Water Bottle comes with three fragrance pods that can be inserted into the bottle to infuse your water with a refreshing scent. As you drink, the fragrance gently diffuses through the water, giving you a subtle aromatic experience. These pods are designed to last through several litres of water, providing a fresh and uplifting atmosphere with every sip.
Yes! The fragrance pods are made from high-quality, non-toxic materials, ensuring they are safe for daily use. They are specifically designed to infuse scent without altering the taste or quality of your water. However, we recommend regularly cleaning the pods to maintain their effectiveness and hygiene.
To keep your bottle in top condition, follow these simple cleaning steps:
Over time, the scent from the fragrance pods may fade after several litres of water, depending on usage. To extend the life of the scent, we recommend replacing the pods every 5 litres of water. Replacement pods are available for purchase on our website.
Each fragrance pod is designed to last for approximately 5 liters of water. The scent gradually fades with use, and you can replace the pods to continue enjoying the fragrance experience. You can also purchase replacement fragrance pods from our online store.
Absolutely! The bottle is fully functional without the fragrance pods. You can enjoy it as a regular water bottle, benefiting from its leak-proof design, durable material, and convenient carry handle.
We recommend hand washing the bottle to preserve the quality of the Tritan plastic and the scent of the fragrance pods. While the bottle is durable, washing by hand ensures it stays in great condition for longer. The straw and lid can also be hand-washed, and we advise against placing them in the dishwasher to avoid damage.
The Refresh Air Water Bottle is designed for cold beverages only. Using it with hot liquids may cause the bottle to lose its shape or functionality and could damage the fragrance pods. For optimal use, fill it with cold water or other refreshing liquids.
The Refresh Air Water Bottle is safe for adults and older children. However, for children under 3 years old, we recommend supervising use to avoid potential hazards with the bottle or small parts. Always ensure that the bottle and fragrance pods are kept out of reach of younger children to prevent accidental ingestion.
Yes, we offer a hassle-free return policy. If you are not satisfied with your bottle, you can return it within 30 days of purchase. Please ensure that the bottle is unused, and all parts (including fragrance pods, straw cleaner, etc.) are in their original condition. Refer to our Returns and Refunds page for more details on the process.
You can purchase replacement fragrance pods directly from our website or through our authorized retailers. Simply visit the Shop section of our site to browse and order new pods in your preferred scent.
