1. What is Your Returns Policy?

At Adam’s Selection, we want you to love your purchase! However, if something doesn’t feel right, we offer a 60-day return policy to give you peace of mind. This means you have up to 60 days from your delivery date to return eligible items for a full refund.

Extended Holiday Return Period:
For purchases made between November 20, 2024, and December 20, 2024, our holiday spirit allows returns until January 20, 2025.

Important Notes on Returns:

  • Items must be in original, unused condition with all packaging, tags, and accessories intact.
  • Final sale items and certain items, such as personalized products, are non-returnable.
  • Hygiene products, like our scented fragrance pods, cannot be returned if opened or used.

2. How Can I Return an Item?

We’ve made returns simple! Here’s how to get started:

  1. Log in to Your Account: Head to your account and find your order history. Select the items you wish to return.
  2. Follow the Return Instructions: Select “Create Return” and choose a reason for the return.
  3. Print Your QR Code: Receive a QR code to take to your nearest return point, or opt to print your return label.
  4. Drop It Off: Pack your items securely, include any paperwork, and drop them at the nearest return point.

Return Options: Choose from convenient return points with Royal Mail, Evri, or your preferred carrier. Retain proof of postage for your records.

3. When Will I Get My Refund?

We process refunds quickly:

  • Once your return arrives and is inspected, you’ll receive an email notification.
  • Refunds typically appear in your original payment method within 7–10 business days after processing, depending on your bank.

Please note: During peak periods, refunds may take slightly longer. We’ll keep you updated via email throughout the process.

4. Are There Any Return Conditions?

Yes, we require that all returned items meet these standards:

  • Original Condition: Items should be unused, unwashed, and with all original packaging.
  • Hygiene Products: Fragrance pods and other similar items cannot be returned if opened.
  • Gift Returns: If you received an item as a gift and wish to return it, please contact our customer support team.

We reserve the right to reject returns that do not meet these criteria.

5. What if I Receive a Faulty or Incorrect Item?

If there’s a problem with your order:

  1. Get in Touch: Contact us within 14 days of receiving the item.
  2. Provide Proof: Include photos and a description of the issue.
  3. Resolution Options: We may offer a replacement, repair, or refund based on the situation.

6. Can I Exchange an Item?

At this time, we only process returns for refunds. If you’d like a different size or color, please place a new order and return the original item for a refund.

7. Who Covers Return Shipping?

For returns within the United Kingdom, we cover the cost of shipping via Royal Mail or Evri. If you choose a different carrier, you’ll be responsible for the return shipping fees.

International Returns: Customers outside the UK are responsible for return shipping fees and can select their preferred carrier.

8. How Can I Track My Return?

Once you drop off your parcel:

  • Use Your Tracking Number: Check the status of your return using the tracking number provided at your drop-off point.
  • Stay Informed: We’ll send you email updates once your return is processed and when your refund is issued.

9. What if I Made a Return but Haven’t Received My Refund?

If you haven’t received a refund after the estimated processing time:

  1. Check Tracking: Ensure your return has been delivered.
  2. Contact Us: If it’s been more than 14 days since you returned your item, reach out with your return tracking number.

Note: Refunds for certain payment methods, like credit or debit cards, may take additional time based on your financial institution.

10. I Returned the Wrong Item by Mistake. What Should I Do?

If you accidentally sent us the wrong item:

  1. Contact Us Immediately: Include your details and order number.
  2. Arrange for Return Shipping: You may be responsible for the cost of returning the correct item to us, depending on the circumstances.

Need More Help?

For any additional questions, you’re welcome to contact our support team through your account or email us directly. We’re here to make the process as smooth as possible!

11. What is your refund policy 

Adam’s Selection Refund Policy

Holiday Returns Policy

For orders placed between November 20, 2024, and December 20, 2024, we’ve extended our return period. Items purchased during this timeframe can be returned until January 20, 2025. After December 20, orders are subject to our standard 60-day return policy.

Overview of Refund Process

  1. Return Processing Time
    • After you initiate a return and drop off your package, it can take up to 10 calendar days for it to reach our facility and be processed.
    • You’ll receive an email confirmation when we receive and process your return.
    • Processing times may vary during peak seasons (such as Christmas), so we recommend tracking your return status for the latest updates.
  2. Refund Timeline by Payment Method
    • Credit/Debit Card: Refunds are issued to the original payment card within 5–10 business days. If your card is inactive, the refund will typically go to the bank account associated with the card.
    • Gift Voucher/Gift Card: Refunds for orders paid entirely with a gift card will be credited back as store credit to your account. For mixed payments (gift card + another method), we’ll refund the other payment method first, then apply remaining credit to your account.
    • PayPal Payments: Refunds appear directly in your PayPal account within 5–10 business days.
    • Buy Now, Pay Later (Klarna & Clearpay): We notify Klarna and Clearpay once your return is processed, and they adjust your payments accordingly:
      • Klarna: Refunds are processed within 24 hours. If you’ve already paid in full, a refund will be issued to your original payment method.
      • Clearpay: Any future payments will be canceled, and any completed payments will be refunded to your payment method.
      • Please reach out to Klarna or Clearpay for detailed inquiries on refunds or payment adjustments.
  3. Tracking Your Return
    • Use the tracking number provided in your return confirmation email to monitor the return’s status. Once your return is delivered to us, please allow 10 days for full processing.
  4. Notification Preferences
    • You can enable push notifications in our app to receive real-time updates on your return and refund status.

Refund Adjustments for Promo Codes

When returning items from orders that used a promo code, please note that refunds may be adjusted based on the conditions of the promo code. If returning an item lowers your total below the minimum spend required, the promo code may be voided.

For example:

  • Promo Code: £20 off a minimum £100 spend
  • Order Total: £110
  • Returned Item: £30
    Since the return lowers your order total to £80, below the required spend of £100, we’ll remove the £20 discount from your refund. Your final refund would therefore be £10 instead of £30.

Note: Percentage-based promo codes may vary by item, so refunds will reflect individual discounts. For example, a “10% off all items” promo code will adjust each item individually based on the return.

Refund Discrepancies & Adjustments

Common Refund Issues

  1. Incorrect Refund Amounts
    • Promo Code Use: If your refund amount doesn’t seem correct, check if the promo code conditions were affected by your return.
    • Delivery Charges: We refund delivery costs only for canceled orders under the Consumer Contracts Regulations (2013) or if an item was faulty.
    • Fair Use Deduction: Per our Fair Use Policy, we may deduct a small return processing fee from your refund (up to £3.95) if applicable. Please review the Fair Use Policy for details.
  2. Multiple Payment Methods
    If you used multiple payment methods (e.g., credit card + gift card), we’ll refund each method proportionally based on the original purchase allocation.
  3. Request for Proof of Postage
    If you believe your refund is delayed or missing, contact us with your proof of postage. We’ll assist in tracking your return and clarifying any outstanding amounts.

Example Scenarios for Incorrect Refunds

  1. Returning Faulty Products
    If you return a defective item, we will reimburse any original shipping costs and expedite the refund process, typically issuing your refund within 5 business days of receiving the return.
  2. Partial Order Returns
    • If you return only part of your order, the refund amount will be proportionate to the value of the returned items, minus any promo adjustments if applicable.
    • Delivery fees will not be refunded unless the full order was faulty or canceled.

Refund Process Diagram

Below is a visual representation of our refund process for easy reference:

Questions? We’re Here to Help!

If you need assistance at any point or believe there’s an issue with your refund, please reach out to our support team. Include any relevant details like your order number, payment method, and proof of postage so we can resolve your concern promptly.