A Calm Space for Clear Answers

At Adam’s Selection, we want your experience to feel simple and grounded, not stressful.

Here you’ll find clear answers to common questions about orders, shipping, sustainability and the products we curate, so you can choose what feels right for you and the Earth.

Frequently Asked Questions

Are you a marketplace or your own brand?

Adam’s Selection is a curated eco-lifestyle store with a growing mix of our own products and carefully chosen partner brands.

In this early phase of our development, many items come from trusted suppliers whose values align with ours. Over time, you’ll see more Adam’s Selection originals appear as we develop our own ranges.

Why are some delivery times longer than I’m used to?

Part of our sustainability commitment is learning to move a little slower where it matters. Some of our partners use consolidated shipments and lower-carbon routes, which can take a few extra days compared with rush delivery.

We’ll always be transparent about timing at checkout, and we believe a slightly slower parcel is worth it if it reduces unnecessary waste and emissions.

Where do you ship from and how long does delivery take?

We offer two main options:

  • Eco-Fast – usually 2–4 working days within the UK for items held in local stock.
  • Eco-Standard / Global – a little slower, but more carbon-conscious, typically 7–15 working days for UK/EU and 10–25 working days for international deliveries.

Exact timeframes and availability are always shown at checkout and may vary by product and destination.

How do I know if a product is genuinely eco-friendly?

Every product in our store goes through a simple but firm checklist. We look at materials, durability, refill or reuse potential, packaging and end-of-life options.

On each product page you’ll find clear notes on materials and care, and we highlight features like refillable, reusable or recycled content wherever possible. If something doesn’t meet our minimum standards, we don’t list it.

Are your products refillable or reusable?

Our long-term mission is to prioritise durable, refillable and reusable products over single-use options.

Many items already reflect this focus, and you’ll see it mentioned clearly in the description when a product is designed to be refilled, reused or repaired. Over time, we’ll continue shifting more of our range toward low-waste designs.

What is your returns and refunds policy?

We want you to feel confident trying something new. If an item arrives damaged, faulty or simply not as expected, you can request a return within 30 days of delivery, provided it’s unused and in its original condition.

Full details, including any exceptions and how to start a return, are explained on our Returns & Refunds page.

Do you ship internationally?

Yes, we ship to selected countries outside the UK. Some products are only available in certain regions due to supplier or shipping constraints.

At checkout, you’ll see which options are available for your address along with estimated delivery times and costs.

How can I contact you if I still have questions?

If something isn’t clear or you need help with an order, we’re here to support you.

You can reach us via the Contact page on our website or by emailing support@adamsselection.com. We aim to respond within 1–2 working days.

Still Not Finding Your Answer?

If your question isn’t covered here, we’d genuinely love to hear from you.

Your feedback helps us improve our products, our processes and the way we communicate.