Refund policy

Adam’s Selection Refund & Return Policy

(Updated January 2026)

At Adam’s Selection, our mission is to make sustainable living both effortless and inspiring.

Every product we offer has been selected with intention — balancing innovation, durability, and environmental care.

We stand behind the quality of our items and the integrity of our partners. This Refund & Return Policy is designed to be fair, transparent, and grounded in responsibility — ensuring peace of mind for you while protecting the planet we all share.

1. Our Approach to Returns

We understand that sometimes a product might not be the perfect fit.
That’s why we offer a 30-day return window from the date you receive your order.

If your order was delivered to the European Union, you also have a 14-day cooling-off period during which you can return your order for any reason.

Our goal is to handle every return with empathy and efficiency — while minimising unnecessary waste or carbon emissions.

2. Eligibility for Returns

To qualify for a return, your item must be:

  1. Unused, unworn, and unwashed.
  2. Returned in the original packaging, including all inserts, labels, and accessories.
  3. Accompanied by a proof of purchase (such as your order confirmation email).

❌ Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  1. Opened or used hydration pods, aroma refills, or personal care products.
  2. Custom or personalised items.
  3. Perishable, hazardous, or gift card items.

If you’re unsure about a specific item, please reach out to our team before returning it:
📧 support@adamsselection.com

3. How to Start a Return

  1. Email support@adamsselection.com with your order number, item name, and reason for return.
  2. Once approved, we’ll issue a Return Merchandise Authorisation (RMA) number. This number helps us identify and process your return efficiently.
  3. We’ll then provide the appropriate return address or a prepaid label (if applicable).

Please do not send items back without an approved RMA — unauthorised returns may be delayed or rejected.

4. Where to Send Your Return

Our returns are managed through a network of trusted eco-supply partners.
This allows us to keep logistics efficient and environmentally responsible.

When your return is approved, you’ll receive the correct return address depending on your region:

  1. United Kingdom Returns Hub – for UK-based orders.
  2. International Partner Returns Centres – for items fulfilled through approved supply partners.

This decentralised approach ensures products travel the shortest possible distance back, reducing CO₂ emissions and handling waste responsibly.

5. Refunds & Store Credit Options

Once your return is received and inspected:

  1. You’ll be notified of approval or rejection via email.
  2. Approved refunds are processed within 5–7 working days back to your original payment method.

💚 Prefer Store Credit?

We also offer the option to receive your refund as store credit, which:

  1. Can be used on any future purchase at adamsselection.com.
  2. Never expires.
  3. Helps reduce unnecessary banking processes and packaging waste.

Simply mention “store credit preferred” in your return email.

By choosing store credit, you directly support our sustainability initiative by keeping the financial cycle within our eco-commerce ecosystem.

6. Damaged, Defective, or Incorrect Items

We deeply value your trust.
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with clear photos or a short video.

Our team will promptly assess the issue and arrange one of the following at no cost to you:

  1. Replacement,
  2. Store credit, or
  3. Full refund, depending on your preference and stock availability.

Every claim is handled with care and accountability — because your satisfaction and trust are essential to our mission.

7. Exchanges

At this time, we do not offer direct exchanges.
To ensure accuracy and speed, please return the item for a refund or store credit, and place a new order for the replacement product.

This approach allows us to maintain strong quality control and consistent data for future sustainable innovation.

8. Sustainable Returns Commitment

Our commitment to sustainability extends to every step of our return process.
We continually refine how we handle returned products to ensure the lowest possible environmental footprint.

Here’s how we uphold that promise:

  1. Circular Processing: Whenever possible, returned items are refurbished, donated, or responsibly recycled — not destroyed.
  2. Minimal Packaging: We encourage customers to reuse the original packaging for returns.
  3. Carbon-Aware Logistics: Returns are routed to the nearest fulfilment hub to reduce transport emissions.
  4. Mindful Purchasing: We provide detailed product descriptions and sustainability data to help you make informed choices before buying.

Every conscious choice you make — from ordering responsibly to reusing packaging — contributes to a more balanced relationship between commerce and nature.

9. European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
Standard exclusions (e.g., hygiene and custom-made items) still apply.

10. Need Assistance?

We’re here to help with product guidance, material information, and care tips to minimise unnecessary returns.

📧 support@adamsselection.com
🕓 Response time: within 1–2 business days

🧭 Definition: RMA (Return Merchandise Authorisation)

A unique number we assign to each approved return to help us track, process, and manage returns quickly and accurately.
Including this number with your parcel ensures smooth and timely resolution.

🌎 Our Promise

Adam’s Selection exists to connect people and the planet through intentional living.
Every policy, every process, and every product choice reflects our commitment to wholeness, humility, and harmony.

By choosing to shop with us, you become part of a collective movement — one that values responsibility as much as beauty, and sustainability as much as convenience.

Thank you for walking this journey with us.